An Amazon customer is out more than $2,000 after he ordered two expensive watches, and both arrived at his Massachusetts home ...

Amazon customers are receiving empty boxes instead of Garmin watches they ordered — and they say the company isn't helping. Here's what to do if it happens to you.

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...