According to "Forbes" magazine, there were 660,000 independent restaurants in the United States in 2007. Even in very small towns, there are usually at least a handful of places to eat, including ...

One of the most important aspects to the success of your small business is the ability to serve your customers. Satisfied customers refer business to you and make repeat purchases of your goods and ...

It’s informative to step away every now and then from the glittery world of optimistic J-curves and elegant digital dreams, and remember how ordinary medicine is still practiced. Let’s take as a ...

With retailers working hard to grow the ranks of their Twitter followers, consumers are increasingly using the service to get basic customer service and even to try to resolve disputes. But a new ...

Poor customer service costs U.S. companies about $80 billion a year in lost sales, and more than 60% of those unhappy customers go to a competitor. Those figures – from Parature, a customer service ...

Within the past month I've had two really terrible customer-service experiences. I was surprised both times because the places didn’t look like they would deliver bad experiences. This got me thinking ...

I admit I've been collecting them. There seem so many stories of airline customer service that go beyond the norm and toward a place that Franz Kafka would reject as excessively absurd. Not so long ...