Richmond City Council unanimously approved an ordinance changing how the city handles certain 911 calls.

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

HOUSTON -- A former 911 operator has been sentenced to community service and 18 months probation for hanging up on emergency calls. According to authorities, 44-year-old Crenshanda Williams ...

911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now. Those are some of the misconceptions people have about dispatchers who respond to ...

“We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations Coordinator, said. The Wellness Lounge, which has been months ...

An emergency dispatcher is under fire after allegedly disconnecting thousands of critical 911 calls.