Microsoft highlights partners it hopes will help open doors in this market. The big Microsoft Lync launch was yesterday. As you'll have seen from my post yesterday, as a contact center analyst there ...

Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

Genesys, a provider of customer service solutions, has integrated Microsoft Lync with its customer service platform, creating a combined voice platform that enables companies to unify contact center ...

Cloud-based Lync won’t be immediately available, but could eventually be a viable alternative to in-house software. Microsoft’s overhauled unified communications platform — Lync — will soon hit the ...