The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

The Social Security Administration quietly corrected a blog post that had asserted that the recent federal budget bill ...

Additional immigration helps Social Security finances in several ways. First, the cost rate decreases because immigration ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

According to the Social Security Administration, thanks to new technology, customers could see a faster process over the ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...

AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...