Most companies are making the same expensive mistake with AI. They buy the tools, set them up, and expect immediate results. But results don't come from the technology alone. What matters is how well ...

With hiring and retaining becoming more difficult, it's important that when dealers do find good staff, they train them right the first time.

The training, provided by behavior management training organization Crisis Prevention Institute, would provide mandatory training in de-escalation and restraint techniques for thousands of employees.

As employer backing remains weak, new data shows workers are taking on the costs themselves—or abandoning their goals for ...