Artificial intelligence is changing the foundation of customer relationship management, making data-driven engagement central to how companies operate. QuickBooks has introduced the Customer Agent, an ...

Offers Many organizations incorporate their customer service management system into a broader customer relationship management system, allowing sales activities and service records to be linked.

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing ...

Customer Service Management Strategies. Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can ...

Rocket CRM has rolled out a series of intelligent updates aimed at strengthening customer relationship management by refining ...

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million ...

The partnership will enable M&T Bank to consolidate fragmented customer information and streamline data management.

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving ...

InvGate, a leading provider of no-code IT Service Management (ITSM) and IT Asset Management (ITAM) solutions, today announced it has been recognized as a 2025 Gartner® Peer Insights™ Customers’ Choice ...

Everybody has nightmare customer service stories and far too many are caused by idiotic management policies and systems that are there for all the wrong reasons.

Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, ...