Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

New help desk software combines automation, a built-in knowledge base, and AI-driven ticket management to streamline email-based customer service. SyncriTix is redefining customer support by combining ...

Start early, and adjust the plan if circumstances change. The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer support team before ...

"Quark.ai Support LLM is trained not only to provide answers to questions using the customer's reference data, it also interprets a support ticket along with its comments to understand the issue ...

Sharon Morris is a Senior Customer Service Manager with Sony Online Entertainment and has been with the company for eight years, spending time in the past, with Matrix Online, Planetside, Star Wars ...