Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

The Trade Desk is going after Amazon; Facebook creators are going after Meta; and everybody’s going after Warner Bros. Discovery.

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Shopping for groceries should be quick and easy, but your mileage may vary if you need help from employees, especially in ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Retailers finally get it: sharp design doesn’t stop at the shop floor. Even the humble office chair is turning into a game ...

Cybersecurity startup Humanix Security Inc. announced today that it had raised $18 million in new funding to accelerate the ...

Ohio lawmakers have advanced a bill that would roll back long-standing restrictions on how late the state's youngest workers can clock out.

As the U.S. government shutdown ended its first month and SNAP food benefits were mired in uncertainty, folks across the country have reached out to step up and help.