The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration quietly corrected a blog post that had asserted that the recent federal budget bill ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

Additional immigration helps Social Security finances in several ways. First, the cost rate decreases because immigration ...

According to the Social Security Administration, thanks to new technology, customers could see a faster process over the ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

AARP is warning of "a startling and sudden decline" in Social Security customer service. Tetra Images/Getty Images 2025-04-08T17:44:14Z Share. Facebook Email X LinkedIn Reddit Bluesky WhatsApp ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.