Losing your luggage is one of those travel nightmares no one wants to experience. You step off the plane, make your way to ...

Optimum reported lower revenue across all business sectors, except wireless phone, during its third quarter of the year.

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

The National Identification Authority (NIA) has set up a Help Desk at its Head Office in Accra to assist prospective National Service Personnel who face challenges with the registration portal or ...

CLEVELAND, Ohio (WOIO) - The Cleveland Metroparks Zoo needs your help to pick a name for its newborn Eastern black rhino calf. Mother Kibibbi and father Forest welcomed the baby boy on Sept. 13. Now, ...

In the experience economy, the face of brand trust is not a glossy ad campaign or a clever loyalty programme. It’s the moment when the customer is desperately trying to resolve a credit card issue and ...

When Seattle author Jaysea Lynn dreamed up the idea of a customer service desk in hell, she wasn’t trying to launch a bestselling series. She was just another pandemic-era retail worker, slogging ...

NEW YORK, September 29, 2025--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the definitive, AI-native platform for unified customer experience management (Unified-CXM), today announced the launch of ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

If you order a Mint Majesty tea with two honeys at Starbucks and give Charlie Kirk’s name, as some people are reportedly doing, you shouldn’t expect pushback at the register. The Washington-based ...