Companies aren’t just shrinking products, they’re shrinking service too — less housekeeping, weaker rewards, and more ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Research Finds Security and Compliance Requirements Are Reshaping Technology Adoption, with Healthcare, Finance, and Government Organizations Facing Deployment Constraints that Technology Companies ...

The National Identification Authority (NIA) has set up a Help Desk at its Head Office in Accra to assist prospective National Service Personnel who face challenges with the registration portal or ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

APP06-180324 ISLAMABAD: March 18 - Federal Minister for Education and Professional Training Dr. Khalid Maqbool Siddique officially assumed charge. APP/MAF/FHA ISLAMABAD, Aug 27 (APP):Federal Minister ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Bill Gates, Microsoft co-founder, worked in customer service at Phia. Phia is his daughter's startup. He wanted to understand the business better. Gates did not invest in Phia. He offered advice and ...

Local service professionals using Front Desk have, on average, 20 percent higher job conversion and 28 percent higher customer satisfaction ratings SAN FRANCISCO--(BUSINESS WIRE)--Thumbtack, the ...

Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. The AI customer support market ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one problem: ...

After migrating its site to headless architecture, premium standing desk brand Uplift Desk increases its page speed, improves its Google search ranking and provides shoppers with a more intuitive ...