The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

The Social Security Administration quietly corrected a blog post that had asserted that the recent federal budget bill ...

As Social Security marks its 90th anniversary, it remains a cornerstone of financial security for millions of Americans.

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

In a significant policy reversal, the Social Security Administration (SSA) has confirmed it will not eliminate paper checks ...

According to the Social Security Administration, thanks to new technology, customers could see a faster process over the ...

The Social Security Administration announced a major update to its technological advancements on Wednesday as part of its larger mission, led by new Commissioner Frank Bisignano, to modernize the ...

The change marks a major improvement in customer service, allowing beneficiaries and applicants to manage their Social Security accounts at any time, day or night. Social Security remains a critical ...

For instance, service in some areas has improved, but has that come at the cost of poorer service in other areas? Without all the performance data it's very difficult to say," Biggs said.