Microsoft has been slowly but steadily gaining share in Salesforce's key CRM-software market. Generative AI may be a new ...

Pittsfield Cooperative Bank (Coop Bank) announced the hiring of Gina Vallone to its retail banking team as a Vice President ...

The next generation of CRM systems can give firms much greater insights into their client relationships and opportunities, ...

In the swiftly evolving digital landscape, small glass businesses grapple with the dual challenges of staying competitive and ...

We expect Teradyne to maintain a strong balance sheet and continue generating robust free cash flow while keeping minimal to no leverage. As of Dec. 31, 2023, Teradyne held a net cash position, with ...

Delta Air Lines emerged as the top U.S. airline in Q3 2024, showcasing resilience, cost management, and international growth ...

Ramp dives into the world of corporate travel management, exploring what it entails, key strategies to streamline the process ...

On Tuesday, the Food and Drug Administration and the Centers for Disease Control and Prevention opened an investigation into ...

Companies should focus on not just what they give employees but also how their offerings make employees feel.

Students of conflict management and resolution learn the theories and practices that go into leading groups of people through disputes and negotiating solutions. Master’s programs in conflict ...

Cultivating that marketable skill set is the goal of associate, bachelor's and graduate programs in hospitality management ... how to take care of the customer is a foundational aspect of the ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service ...