Jul 30, 2025 · Ticket is the backbone of your Service Desk. ITIL ticket types detail various events, such as an incident, problem, service request, or change request.

Jun 5, 2025 · Common ITIL ticket types include incidents disrupting services, service requests for routine needs, problems identifying root causes, change requests for planned fixes, releases …

Nov 28, 2023 · There are four main support ticket types: service request tickets, incident tickets, problem tickets, and change request tickets. Here's a rundown of each type, along with some …

Uncover the secrets to efficient IT support with our Ultimate Guide to ITIL Ticket Types. Learn best practices and expert insights for streamlined operations.

Discover 4 ITIL ticket types: incident, problem, change, service request, with examples to optimize ITSM in 2025.

Dec 4, 2025 · All Service Desk events start with a ticket. A ticket is an historical document that details a service event, such as an incident, problem, or service request. Tickets govern and …

Aug 9, 2024 · Learn about the different types of ITIL tickets for effective ITSM. Using ITIL ticket categories to prioritize and address incidents and requests fast.

Feb 25, 2021 · There are 34 management practices in ITIL 4, split into three main areas: General Management Practices, Service Management Practices, and Technology Management Practices.

There is another type of ticket category, dealing with ticket resolution. Resolving the ticket can be categorized by a small, meaningful number of categories, or an elaborate category tree for the …

Jan 3, 2024 · Explore the ITIL 4 Service Desk guide, learn about the different types, and understand why they are essential for efficient IT service management.