Video Transcript: Hi, I'm Sheldon Toubman. I'm with Disability Rights Connecticut. And I wanted you to know that we're working on a serious problem facing a lot of our clients. And that is people who receive or try to receive benefits from the Department of Social Services, like Medicaid and SNAP. The way that most people get help when they need it from DSS is through the call center. And the call center has extremely long waits. And a lot of people, about half, give up because the waits are so
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Video Transcript: Hi, I'm Sheldon Toubman. I'm with Disability Rights Connecticut. And I wanted you to know that we're working on a serious problem facing a lot of our clients. And that is people who receive or try to receive benefits from the Department of Social Services, like Medicaid and SNAP. The way that most people get help when they need it from DSS is through the call center. And the call center has extremely long waits. And a lot of people, about half, give up because the waits are so
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