Call center process flow charts: Templates for all types
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12. Which of the following is NOT an indication of an out-of-control process? Five consecutive points fall on one side of the center line. Four of five consecutive points fall within the outer two-thirds region between the center line and one of the control limits. Two of three consecutive points fall in the outer one-third region between the center line and one of the control limits. A single point falls above the upper control limit.13. Short repeated patterns in a control chart, with alternat
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